FAQ
Questions people ask before trusting us with the story.
Straight answers on delivery, your song, revisions, privacy, and usage — 10 questions, grouped so you can jump to what matters.
✓ Premium Keepsake delivered within 1 hour✓ You approve the lyrics first✓ 100% money-back guarantee
Delivery & what you get
Fast, and it all comes with the song.
Every order comes with the song, the full lyrics, and a private reveal page to send.
From checkout to song
- Custom song
- MP3 download
- Full lyric page
- Private reveal page
- Printable lyric sheetPremium Keepsake & Event Grade
How long does a personalized song take?
Quick Gift: 48-hour delivery. Premium Keepsake and Event Grade: delivered within 1 hour, then reviewed by a human producer. Times run from when you approve your lyric. Need Quick Gift sooner? Add rush delivery — delivered within 12 hours of ordering.
What do I receive?
Every order includes a custom song, MP3 download, full lyric page, and private reveal page. Premium Keepsake and Event Grade also include a printable lyric sheet and a gift-wrapped reveal page (cover art, timed unwrap, keepsakes to download). Open a demo reveal page to see it.
Your song
Your story, your sound.
Pick a sound in the brief, or let us recommend one from the story you tell.
Sounds you can pick in the brief
Never: imitations of celebrity voices or named artists
Can I choose the genre or style?
Yes. The brief asks for sound direction, mood, references, and any styles you want to avoid. If you are not sure, we recommend a route from your story and occasion.
Can I order a birthday, anniversary, wedding, or proposal song?
Yes. Those are core Song Tailor occasions. See our dedicated pages for anniversary songs, birthday songs, wedding songs, proposal songs, and New Year songs. The brief captures names, relationship details, memories, timing, and emotional tone for each use case.
Do you imitate famous artists or celebrity voices?
No. Song Tailor does not imitate identifiable celebrity voices, named recording artists, or copyrighted vocal styles.
Revisions & refunds
What happens if it misses.
Your safety net depends on the package you choose. Pick it before checkout.
Your safety net, by package
Are revisions included?
Premium Keepsake includes one free guided revision. Event Grade includes 4 studio takes to choose from and unlimited revisions for 7 days after ordering. Quick Gift includes no revision unless you add a paid revision ($9) before checkout.
Can I get a refund?
Yes. Every order is covered by our 100% money-back guarantee. If the song misses, contact us with your order ID: we review every request individually and may offer a revision or a full or partial refund. See how refunds work.
Privacy & usage
Private by default. Yours to share.
Only people you send the link to can hear it. Personal sharing is always included.
Private by default
- Unguessable reveal-page link
- Not intended for search indexing
- Never published without permission
- Personal sharing included
Ask before ordering
- Broadcast
- Paid advertising
- Monetized content
- Commercial use
Is the reveal page private?
Yes. Reveal pages use unguessable URLs and are not intended for search indexing. We do not publish customer songs or stories without permission.
Can I use the song publicly?
Personal sharing is included. For broadcast, paid advertising, monetized content, or commercial use, contact hi@songtailor.co before ordering.
Comparing options
Weighing us against others?
Side-by-side breakdowns of price, delivery speed, and the gifting experience.
How does Song Tailor compare to Songfinch?
Song Tailor starts at $39; Songfinch starts at $179 (checked November 2026). Premium Keepsake is delivered within 1 hour, then reviewed by a human producer, against Songfinch's 7-day standard delivery, and every Song Tailor order comes with a private reveal page. See our Songfinch alternative page for a full breakdown, or the Songfinch cost and comparison. For a three-way look, see Songfinch vs Songlorious vs Song Tailor.
Still have a question?
Ask a real person before you order.
Still deciding?
Start with the brief.
You can tell us the story first, then choose the level of care before checkout.
✓ No account needed✓ You approve the lyrics first✓ Private by default