One-pass production with no revision included. Add a paid revision before checkout for a safety net. If the song misses, our 100% money-back guarantee still applies: see Not satisfied? below.
Refunds & revisions
What happens if it does not land.
Every order is backed by our 100% money-back guarantee. Here is exactly how it works, package by package.
Last updated: November 2026. Questions: hi@songtailor.co.
If the tone, story, or pronunciation misses, tell us within 7 days and we will revise once at no extra cost.
You get 4 studio takes to choose from, and we revise as many times as needed for 7 days after ordering so the song is right when it plays.
How a revision works
- Reply to your delivery email or use the support form with your order ID.
- Tell us specifically what missed — tone, a name, a fact, a line. The more specific, the faster the fix.
- Revisions turn around within 24 business hours for Premium, prioritised for Event Grade.
Not satisfied?
Contact us with your order ID. We review every request individually and may offer a revision or a full or partial refund.
When we issue a cash refund
- We cannot fulfil the order — brief violates content rules, or a deadline miss we caused on Event Grade. Full refund.
- Premium Keepsake fails after one revision — choose another revision or a 50% refund.
- Duplicate or accidental purchase reported within 24 hours before production starts.
How to request
Email hi@songtailor.co or open a ticket on the support page. Include your order ID. We respond within 12 working hours. Refunds are processed by Bravos AI Private Limited, which operates Song Tailor, to your original payment method.