One-pass production. Once production starts, the order is final. Add a paid revision before checkout for a safety net.
Refunds & revisions
What happens if it does not land.
Last updated: May 2026. Questions: hi@songtailor.co.
If the tone, story, or pronunciation misses, tell us within 14 days and we will revise once at no extra cost.
We keep iterating up to your event date so the song is right when it plays.
How a revision works
- Reply to your delivery email or use the support form with your order ID.
- Tell us specifically what missed — tone, a name, a fact, a line. The more specific, the faster the fix.
- Revisions turn around in 2–4 business days for Premium, prioritised for Event Grade.
When we issue a cash refund
- We cannot fulfil the order — brief violates content rules, or a deadline miss we caused on Event Grade. Full refund.
- Premium Keepsake fails after one revision — choose another revision or a 50% refund.
- Duplicate or accidental purchase reported within 24 hours before production starts.
How to request
Email hi@songtailor.co or open a ticket on the support page. Include your order ID. We typically respond within one business day.