Support & revisions
If it does not feel right, we make it right.
Open a ticket below or email us directly. We reply within 12 working hours.
Common questions
How do revisions work?
Premium Keepsake includes one free guided revision. Event Grade includes unlimited revisions for 7 days after ordering. Quick Gift includes no revision; if you need help after delivery, send the details and we will confirm any paid revision option before work begins. Full refund & revision policy
How fast will you respond?
Within 12 working hours for support tickets. Event Grade revisions go through the priority lane.
Can I get a refund?
Yes. Every order is covered by our 100% money-back guarantee: we review every request individually and may offer a revision or a full or partial refund. How refunds work
Is my story private?
Yes. Stories, songs, names, and reactions are never used publicly without explicit consent. See privacy policy
Do you imitate famous artists?
No. We do not imitate identifiable celebrity voices, named recording artists, or copyrighted vocal styles. See terms
Lost my reveal link?
Email hi@songtailor.co from the address you used to order and we will resend it.